Return & Shipping Policy

At Zoraro, we strive for a transparent shopping experience. Below you will find our combined policy regarding shipping, returns, and cancellations.

1. Shipping & Delivery

We offer Free Shipping on all orders. Because we ship directly from our international suppliers to offer you the best price, the following timeframes apply:

• Handling Time: 1 - 3 business days (Monday – Friday).

• Transit Time: 7 - 12 business days (Monday – Friday).

• Track & Trace: You will receive a tracking number via email once your order has been dispatched.

2. Return Policy

If you are not satisfied with your purchase, you may return your items within 14 days of delivery.

• Registration: You must notify us at info@zoraro.com before sending a return. Returns without prior contact cannot be processed.

• Return Address: Items must be returned to our central warehouse in China:

  • Address: Rm1610 Trikang Plaza 818, Qianhenanlu

  • City: Ningbo, Yinzhou

  • Postal code: 315200

  • Country: CHINA

• Return Costs: Return shipping costs are the responsibility of the customer. Please be aware that international shipping to China can be expensive (estimated ≈ €25). We strongly recommend using a service with Track & Trace.

• Restocking Fee: We do not charge a restocking fee (€0.00).

3. Refunds

Once we have received and inspected your return, we will process your refund.

• Refund Timeline: The purchase amount will be refunded to your original payment method within 7 business days.

• Condition: Items should be returned in their original, undamaged condition and packaging.

4. Exceptions & Hygiene Items

For the safety of our customers and public health, we cannot accept returns on used hygiene products. This includes (but is not limited to):

• Underwear and Bikinis.

• Make-up and Beauty products.

• Hair styling and Health products.

• Note: These items can only be returned if the seal is intact and the product is unused.

5. Cancellations

We process orders quickly to ensure fast delivery.

• Cancellation Window: You may cancel your order within 60 minutes of placement. After this window, the order has been processed by our warehouse and can no longer be cancelled. To cancel, please email info@zoraro.com immediately.

6. Damaged or Incorrect Items

If your product arrives damaged or you receive the wrong item, please contact us immediately with a photo of the product and your order number. We will provide a replacement free of charge.