SHIPPING
Delivery and shipping are handled by Zoraro. Every package is provided with track & trace and is completely free of charge for you as a customer.
Your package will be shipped by us within 1-3 business days (24-72 hours). The package is sent directly from the supplier to offer you the best cost benefits. Please bear in mind that this may extend the delivery time slightly.
As a rule, parcels are delivered within an average of 10-20 business days (2-4 weeks).
RETURN
Not completely satisfied with the product you received? You can return your order at any time within 14 days!
Is your product broken? A return is often not necessary; we will simply send you a new one!
All return costs are to be paid by the customer. Zoraro accepts no responsibility for the loss of returns. We do not provide return labels, nor do we cover the cost of return shipping. Additional costs may apply depending on the country of departure.
Style, Size, and Photo Changes Once you have placed your order, you agree that it is a customized product that goes into production immediately and no further changes are possible.
Product & Sizing Disclaimer Please note that there may be slight variations in size. We recommend choosing one size larger to ensure a comfortable fit. Colors and appearance may vary slightly from the original photos due to differences in lighting and professional studio environments.
Address Changes Please ensure your address is correct at checkout. No further changes or modifications can be made once the product is prepared or shipped.
DAMAGED/INCORRECTLY PRINTED ITEMS
If the product arrives defective, we will reprint the item and send it back to you free of charge within 7 working days. Please contact us with a picture of the item and the order number.
If you are not satisfied with the result, we offer free reprints. Please complete our contact form with a photo and explanation within 7 days of receiving your order.
Damaged or incorrectly printed items can only be replaced within 45 days of the original order date. After 45 days, Zoraro is no longer responsible for replacements.
HYGIENE PRODUCTS
Hygiene products (such as care products and bras) are excluded from the right of return due to health and safety regulations. An exception applies only if the products are unused and in their original packaging. Please send a photo as proof.
Zoraro is not responsible for replacements if the wrong size, color, or image was selected by the customer at the time of order.
LOST PARCELS
If your parcel is lost in transit, we will replace it to ensure your order reaches you. If you do not want a replacement, we must wait 14 days to confirm the parcel is not delivered before issuing a refund. Our team will track the progress and keep you informed.
CANCELLATIONS
Once an order is placed, it goes into production immediately. However, if you contact us before the order goes into production or is shipped, it can be canceled for a full refund.
If you wish to initiate a return, please email info@zoraro.com to receive the correct returns address. Emails are answered within 48 hours.