At Zoraro, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return your items within 14 days of delivery.
1. How to Register a Return
To initiate a return, please email us at info@zoraro.com. Provide your order number and the reason for the return.
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Important: Always contact our customer service before returning your order. Orders that are returned without prior contact cannot be processed or refunded.
2. Hygiene Articles (Non-Refundable)
We take hygiene and public safety seriously. For the safety of our customers, certain items cannot be returned and are non-refundable. This list includes, but is not limited to:
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Underwear & Bikinis
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Make-up & Beauty Products
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Hair Styling Products
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Health & Personal Care items
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Note: These items are only eligible for return if they are completely unused, in their original condition, and the hygiene seal remains unbroken.
3. Shipping Your Return
You are responsible for the direct costs of returning your items. Because we ship directly from our international manufacturers to keep prices low, returns must be sent to our central fulfillment warehouse:
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Address: Rm1610 Trikang Plaza 818, Qianhenanlu
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City: Ningbo, Yinzhou
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Postal Code: 315200
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Country: CHINA
Estimated Costs: International shipping to China typically costs approximately $25 / €25. We strongly recommend using a trackable service (Track & Trace) via DHL or FedEx. The return shipment is always at the risk of the sender.
4. Fees and Refunds
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Restocking Fee: We do not charge any restocking fees ($0.00).
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Refund Timeline: A full refund will be made via the original payment method after we have received and inspected your return. The purchase amount will be refunded to your account within 7 business days.
5. Order Cancellations
We process orders almost immediately to ensure fast delivery.
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Cancellation Window: Cancellation of your order is only possible within 60 minutes of placing the order. After this window, our orders are stopped in processing and cancellation is no longer possible.
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If you wish to cancel, please contact info@zoraro.com immediately.
6. Damaged or Incorrect Goods
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of receipt with a photo of the product. We will arrange a replacement at no additional cost to you.