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    Return policy

    If you are not satisfied with your purchase for any reason, you may return it to us within 14 days of delivery. You must notify us by e-mail or telephone and tell us the reason for the return. Upon receipt of your return, we will refund the purchase price to your account within 7 days.

    1 Registering your return
    To register your return, simply contact info@zoraro.com. Our customer service team will send you a return as soon as possible.

    2 Prepare your product
    Pack the product you are returning properly and securely, preferably in the original packaging. Please note: Unfortunately, we cannot cover the costs of return shipping.

    3 Send us your parcel
    Send the package (with Track&Trace) to the return address described here:

    Address: Rm1610 Trikang Plaza 818, Ningbo, Zhejiang, China

    City: Ningbo, Yinzhou, Qianhenanlu

    Postal code: 315200

    Country: CHINA

    Please note. The cost of your return depends on the size of your order.

    Shipping country - USA
    Shipping method - DHL, FEDEX + Track&Trace

    Shipping country - Australia
    Shipping method - DHL, FEDEX + Track&Trace

    Shipping country - Canada
    Shipping method - DHL, FEDEX + Track&Trace

    Shipping country - New-Zealand
    Shipping method - DHL, FEDEX + Track&Trace


    Estimated return costs
    (Please note that there may be high costs for the return trip to China ≈ 25 €).

     

    4. have the purchase amount refunded to your account

    A full refund will be made via the original payment method after we have received your return. If possible, items should be returned in their original condition and as undamaged as possible. The purchase amount will be refunded to you via the payment method you used. The purchase amount will be refunded to your bank account or other payment method within two working days.

    Please note: Always contact our customer service before returning your order. Orders that are returned without prior contact cannot be refunded.


    Hygiene articles

    A list of hygiene items that cannot be returned and are non-refundable (the list is not exhaustive): Underwear, bikini, make-up, hair styling products, beauty products, etc. We take hygiene and public safety seriously and for the safety of our customers, we refuse to accept returns of beauty and health products.


    Cancellation of orders

    Cancellation of your order is only possible 5 minutes after placing the order. After 3 hours, our orders are stopped in processing and after that, unfortunately, cancelation is no longer possible.

    If you wish to cancel your order, please contact info@zoraro.com after you have placed your order.

    The return shipment is always at the risk of the sender, the return costs will not be refunded.

    E-mail address: info@zoraro.com

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