General Terms and Conditions

Article 1 – Definitions

Withdrawal period: the period (14 days) within which the consumer may exercise their right of withdrawal.
Consumer: the natural person who is not acting in a professional or business capacity and who enters into a distance contract with the entrepreneur.
Day: calendar day.
Duration transaction: a distance contract relating to a series of products and/or services delivered or purchased over a certain period of time.
Durable medium: any medium that allows the consumer or entrepreneur to store information in a way that enables future access and unaltered reproduction.
Right of withdrawal: the right of the consumer to dissolve the distance contract within the cooling-off period.
Entrepreneur: the legal entity who offers goods and/or services at a distance to consumers.
Distance contract: an agreement concluded exclusively through means of remote communication within a system organized by the entrepreneur for distance selling.
Means of distance communication: technologies that allow contracts to be concluded without consumer and entrepreneur being physically present together.
General Terms and Conditions: the present terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

The Investment Management Office LLC
8 The Green, Ste 29054
Dover, Delaware 19901
United States

Business number: [U.S. registration applies]
Tel: +17402725703
Email: info@zoraro.com

Article 3 – Applicability

These General Terms apply to all offers made by the entrepreneur and to all distance contracts and orders concluded between the entrepreneur and the consumer.

They are made available prior to conclusion of the contract (electronically or otherwise). If specific product or service conditions apply, the consumer may rely on the most favorable provision in case of conflict.

Invalid provisions will not affect the remainder of the terms. Any ambiguities are interpreted in line with the overall spirit of these terms.

Article 4 – The Offer

All offers are non-binding and may be changed or withdrawn.
Descriptions of products/services are accurate and detailed enough for consumers to assess. Images are intended to reflect products faithfully, but actual colors may vary.
Each offer specifies:
- Total price (excluding import duties/taxes if applicable)
- Shipping costs
- Method of conclusion of the contract
- Payment and delivery methods
- Withdrawal rights or exclusions
- Validity of the offer

Note on Import Costs: All duties, taxes, customs clearance fees, or similar government-imposed charges for delivery outside the U.S. are the consumer’s responsibility. Products are shipped “duty unpaid and untaxed.” The consumer is the “Importer of Record” and must comply with all import rules in their country.

Article 5 – The Contract

A contract is concluded once the consumer accepts the offer and meets its conditions.
Electronic acceptance is confirmed electronically by the entrepreneur. Until receipt confirmation, the consumer may dissolve the contract.
Secure online environment and payment protections are ensured.
The entrepreneur may assess the consumer’s ability to meet obligations before accepting orders. Orders may be refused or subject to conditions with reasons provided.
Upon delivery, the entrepreneur provides:
1. Complaint contact details
2. Withdrawal/exclusion conditions
3. Warranty and after-sales service information
4. Details from the offer (Article 4)
5. Termination conditions (if contract >1 year or indefinite)

Article 6 – Right of Withdrawal

Consumers may withdraw from the contract within 14 days after receipt of goods without providing reasons.
During this period, products may be inspected but must remain in original condition.
Notice of withdrawal must be given within 14 days by email or written notice, and the goods must be returned within another 14 days. Proof of shipment is required.
If the consumer fails to notify or return within the timeframe, the purchase is final.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.
Refunds will be made within 14 days after withdrawal, provided the goods are returned or proof of return is supplied.

Article 8 – Exclusion of Withdrawal

Withdrawal may be excluded if clearly stated before purchase, for:

Customized/personalized products
Perishable goods
Sealed hygiene goods once opened
Audio/video/software with broken seals
Newspapers/magazines
Services relating to accommodation, transport, catering, leisure activities tied to a date
Services begun with consumer consent before withdrawal period expired

Article 9 – Price

Prices include delivery but exclude duties, taxes, or other charges outside the U.S.
Prices may fluctuate due to external factors (financial markets, regulations). Such adjustments will be clearly stated.
Prices will not be increased within 3 months unless required by law.
All prices are subject to correction for printing/typing errors.

Article 10 – Compliance and Warranty

Products conform to the contract, specifications, and reasonable quality expectations.
Warranty is equal to manufacturer’s warranty.
Exclusions apply if goods are misused, altered, or exposed to abnormal conditions.

Article 11 – Delivery and Execution

Orders are handled with care. Delivery occurs to the address provided by the consumer.
Delivery time is within 30 days unless otherwise agreed.
If delivery is delayed or impossible, the consumer may cancel without cost and receive a refund within 14 days.
Risk passes to the consumer upon delivery.

Article 12 – Duration, Termination and Renewal

Indefinite contracts may be terminated by the consumer with up to one month’s notice.
Fixed-term contracts end at expiration and cannot be tacitly renewed except where explicitly permitted (e.g. short-term magazine subscriptions).
Contracts longer than one year may be terminated after one year with up to one month’s notice.

Article 13 – Payment

Unless otherwise agreed, payment is due within 7 working days after conclusion of the contract.
The consumer must report inaccuracies in payment details immediately.
In case of non-payment, reasonable collection costs may be charged.

Article 14 – Complaints

Complaints must be submitted clearly within 7 days of discovery.
They will be answered within 14 days. If more time is required, notice will be given.
If unresolved, disputes may proceed to formal resolution (see Article 15).

Article 15 – Disputes

Contracts between the entrepreneur and consumer are governed exclusively by U.S. law. Jurisdiction lies with the courts of Delaware, United States.

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